Customer Care
SHIPPING

Please allow one to two business days to process your order for shipment. We process and ship orders Monday through Friday, excluding holidays.

DOMESTIC SHIPPING METHODS AND FEES

GROUND: Complimentary (USPS)
SECOND DAY: $25.00 (UPS)
NEXT DAY: $50.00 (UPS)

RETURN POLICY

Prabal Gurung provides free returns of unworn items if sent back within 14 days of receipt. All merchandise must be in its original condition and have all tags and labels in tact. If the item is being exchanged, shipping of the replacement will be free. If returned, the original shipping and handling charges will not be refunded.

SALE ITEMS: any items that are marked down by 50% or more are final sale. For special promotions, please refer to promotion details page.

MAKING AN EXCHANGE OR RETURN

To request an exchange or return please email customerservice@prabalgurung.com. Within 24 hours you will receive an email with a shipping label attached as well as instructions for return. Please make sure merchandise: (1) is in its original condition, (2) is accompanied by a receipt and in its original packaging and (3) has all tags and labels intact. In case of a return, we will not be able to issue a full refund if the above is not fulfilled.

Please note that refunds will be processed up to 48 hours after receipt of returned items. You will be notified via email once your return has successfully been completed.